Plur-e
ModulesSales

Sales credit memos

Create a sales credit memo in Plur-e Mobile against an original invoice — customer lookup, items from the original document or by scan, return location and quantity.

Quick answer

Open Sales Credit Memo → Create Credit Memo with the original invoice reference, select the customer, add the items from the original document or by scan, set return location, unit of measure and quantity, and validate in Business Central.

Start the credit memo

Open Sales Credit Memo and select Create Credit Memo. Keep the original invoice number at hand.

Sales Credit Memo screen in Plur-e Mobile
New credit memo header with customer selection

Select the customer

Search by name or original order number and verify the account.

Add items

Add Return Item from the original document, or scan.

Configure each line

Return location, unit of measure and quantity.

Validate in Business Central

Review and post the credit memo.

Sales credit memo opened in Business Central

What this posts in Business Central

Documents created or updated in Business Central
Plur-e actionBusiness Central
Send credit memoSales Credit Memo applied to the original invoice when posted

In Business Central

For an unpaid invoice Business Central can also Correct or Cancel it directly; a credit memo is the path for paid invoices.

Read the Microsoft Learn article

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