Printing troubleshooting

Fixes for the most common Plur-e printing problems — name mismatch, inactive Printer Key, service not running, Bluetooth permission, remote printers.

Quick answer

Most printing failures come from a printer name that differs from Windows, a Printer Key not activated in Plur-e Printer, the desktop service not running, or a missing Bluetooth permission on Android.

Symptom	Cause	Fix
Printer not listed in the app	Not created or not active in the Admin Center	Create/activate it under Printers
Job sent, nothing prints	Name differs from Windows	Rename in the Admin Center to the exact Windows name
Job sent, nothing prints	Printer Key not activated	Paste the key in Plur-e Printer and activate the service
Job sent, nothing prints	Plur-e Printer closed or PC asleep	Start the app; keep the PC awake
Bluetooth printer not found	App lacks Bluetooth permission	Android → Apps → Plur-e → Permissions → Bluetooth
Remote printer needed	Local-only setup	Contact support for remote printing instructions
Installer blocked	Antivirus	Temporarily disable it or add an exception, run as administrator