Printing troubleshooting

Fixes for the most common Plur-e printing problems — device offline, printer not activated, Plur-e Printer closed, Bluetooth permission, remote printers.

Quick answer

Most printing failures come from a device that is offline, a printer that was not activated in the Admin Center, Plur-e Printer not running on the PC, or a missing Bluetooth permission on Android. Documents in the Admin Center explains why a queued document was not delivered.

Symptom	Cause	Fix
Printer not listed in the app	Not activated in the Admin Center	Tick Show unused device printers and Activate it under Printers
Job sent, nothing prints	Device offline	Open Plur-e Printer on that PC; check Printers → Devices shows it Online
Job sent, nothing prints	Printer missing on the device	The printer shows Missing on device: reinstall it in Windows or pick another one
Job sent, nothing prints	Plur-e Printer closed or PC asleep	Start the app; keep the PC awake
Document stays Queued	Printer problem (paper, toner, door, offline)	Open Documents, read the delivery diagnosis and fix the printer
Bluetooth printer not found	App lacks Bluetooth permission	Android → Apps → Plur-e → Permissions → Bluetooth
Remote printer needed	Local-only setup	Contact support for remote printing instructions
Installer blocked	Antivirus	Temporarily disable it or add an exception, run as administrator