Reference
Troubleshooting
Symptoms, causes and fixes for common Plur-e problems — extension configuration, users and permissions, payments, printing, counts, scanning and sync.
Quick answer
Start with the four usual suspects: Allow HttpClient Requests off, missing Assigned User ID or Salespeople/Purchasers entry, payment batches not mirrored in the Admin Center, and printer name or Printer Key mismatches.
Installation and connection
| Symptom | Cause | Fix |
|---|---|---|
| "Go to Extension Management… select Configure" | HttpClient requests blocked | Enable Allow HttpClient Requests (guide) |
| Test connection fails in the Admin Center | Consent missing or extension not configured | Re-run Plur-E Setup, grant consent, check HttpClient |
| Grant Consent fails | Not a Global Administrator | Use a Global Administrator account |
Users and permissions
| Symptom | Cause | Fix |
|---|---|---|
| Warehouse documents not visible | No Assigned User ID | Set it on the receipt/shipment/pick |
| Sales user cannot create documents | Not in Salespeople/Purchasers or not linked | Add the code and link it in Admin Center → Users |
| Temporary password not received | Email filtered | Reset password from the Admin Center |
Payments and printing
| Symptom | Cause | Fix |
|---|---|---|
| No payment methods in Pay dialog | Batch not mirrored | Create the method on both sides with the same name |
| Nothing prints | Name mismatch / key inactive / service stopped | See Printing troubleshooting |
| Bluetooth printer not found | Permission | Allow Bluetooth for the app |
Counts and scanning
| Symptom | Cause | Fix |
|---|---|---|
| Batch data disappeared | Count overwrote it | Expected behaviour; use a dedicated batch |
| Barcode not read | Damaged label / unknown reference | Scan again or search the item; add the Item Reference |
| Item not found | Not in this company | Check the company and item |
| Sync failed | Connection | Retry; entries stay on the device |
Still stuck? Contact support with the environment name, user and the time of the error.
Last updated on
Edit on GitHubWas this page helpful?